Add-ons

A booking calendar from a tool such as Cal.com, Acuity or Square Appointments, placed right on your site so customers can pick a time without calling.

Step by step

1. We help you choose a tool that fits how you book.
2. You open the account in your name, and we set up your services, hours and booking rules with you.
3. We put the calendar on your booking and service pages and test a booking on phones and computers.

What you get

A working booking calendar on your site, styled to match it as far as the tool allows.

What we need from you

Your services, how long each one takes, your hours and access to the tool's account.

How long it takes

Set up during your build. On a site that's already live, we schedule it once you approve the quote.

What it doesn't include

The scheduling tool's own fee, which you pay to that company. Taking a deposit when people book is a separate add-on, Deposits and payments.

Online payments for your site: customers pay a deposit or the full price when they book or order, through a Stripe account in your business's name.

Step by step

1. You open a Stripe account for your business, and we walk you through it.
2. We connect it to your booking or order flow and set the deposit amounts or prices you choose.
3. We run test payments and a test refund before launch.

What you get

Payments that go straight to your own Stripe account, never to ours, with receipts sent by Stripe.

What we need from you

Your business and bank details, which you enter in Stripe yourself, and the amounts you want to charge.

How long it takes

Set up during your build, once your Stripe account is open.

What it doesn't include

Stripe's processing fees, which Stripe charges you directly. Pairs with Online scheduling when you want a deposit with each booking.

When you can't pick up, the caller gets a text from your business so they don't move on to the next name on their list.

Step by step

1. We set up a business texting number, or connect your current number where your phone carrier allows it.
2. We complete the carrier registration and the consent setup that business texting requires.
3. You approve the wording of the text, and we test it with real missed calls.

What you get

An automatic text after every missed call, and one place to read and answer the replies.

What we need from you

Your business details for the carrier registration and the message you want callers to get.

How long it takes

Carrier registration can take a few weeks, so we start it as soon as you order.

What it doesn't include

Texts never include health details. It doesn't book appointments or answer questions by itself; you or your staff answer the replies.

A chat window on your site that answers the questions customers ask most, such as your hours, location, services and how to book, at any hour.

Step by step

1. We gather your common questions and the answers you want given.
2. We set up the chatbot with those answers and your site's information, and match it to your site's look.
3. You try it and tell us what to change, then it goes live.

What you get

A chatbot that handles up to 500 conversations a month and points people to your booking page or contact form.

What we need from you

Your list of common questions and the answers you want visitors to get.

How long it takes

Set up during your build. On a live site, we schedule it once you approve the quote.

What it doesn't include

Advice of any kind. For medical and legal practices, it is limited to hours, locations and forms, and never asks for health or case details.

A small video bubble in the corner of your site. Visitors tap it to watch a short welcome from you, then reply, leave their details or book.

Step by step

1. We send you tips for short, clear clips, and you record up to 3 videos on your phone.
2. We set up the video tool in an account you own, for example VideoAsk, and build one flow with your videos.
3. We add the bubble to your site and test it on phones and computers.

What you get

One working video flow with up to 3 videos.

What we need from you

Your videos, and what you want visitors to do after watching.

How long it takes

Added during your build once we have your videos.

What it doesn't include

The video tool's monthly fee, which you pay to that company, and filming or editing. A longer flow with more branches is quoted separately. For health and legal practices, the video is a one-way welcome.

A logo designed around your business name, made to read clearly at every size, from a phone screen to a sign.

Step by step

1. You tell us about your business, the feel you want and a few logos you like.
2. We design 3 initial concepts for you to choose from.
3. You pick one, and we refine it over 2 rounds of changes.
4. We prepare the final files.

What you get

Versions for light and dark backgrounds, a small icon version, and files for print and the web (SVG, PNG and PDF), plus your site icon and social profile images.

What we need from you

Your business name as it should appear, a short description of what you do, and examples you like.

How long it takes

Done before or alongside your build, so your site launches with the final logo.

What it doesn't include

Trademark searches or registration, and printing. Colors, fonts and templates for the rest of your materials are the Brand kit.

A short set of colors, fonts and rules, so everything you make, from social posts to business cards, matches your site and logo.

Step by step

1. We start from your logo: the one you have, or a new one from Logo design.
2. We choose a palette of up to 5 colors, checked so text stays easy to read, and a font pairing for headings and body text.
3. We put it all in a one-page guide with templates, and you get 1 round of changes.

What you get

The palette, the font pairing, a one-page guide, 3 social post templates and a business card design file.

What we need from you

Your logo, and anything you already use, such as signs, menus or printed cards.

How long it takes

Done alongside your build, so your site uses the same colors and fonts.

What it doesn't include

Printing, and a new logo, which is Logo design.

A different setup for the parts of your site that could touch health information: forms, analytics and the vendors behind them.

Step by step

1. We review what your site collects and which tools it uses.
2. We choose vendors that sign a Business Associate Agreement with you for anything that touches health information.
3. We keep health information out of analytics and standard forms, and send it only to those vendors.

What you get

A site set up with signed Business Associate Agreements in place and no health information in analytics or standard forms.

What we need from you

Who handles compliance in your practice, and the tools you already use.

How long it takes

Built in from the start of your project. It can add time to the build, which we set out in your quote.

What it doesn't include

We don't certify compliance, and your own compliance program stays your responsibility. If we can't set up vendors with signed agreements that fit your practice, we refund this add-on.

A review of how your law office's site presents results, testimonials and claims, with disclaimers placed where they're needed.

Step by step

1. We add disclaimer slots to the pages that need them, such as results, testimonials and contact pages.
2. We go through your testimonials, results and other claims with a review checklist and flag anything to check.
3. You check the final wording against your state bar's advertising rules before launch.

What you get

Disclaimer slots in place and a completed testimonial and claims review checklist.

What we need from you

The disclaimer wording you want, and the testimonials and claims you plan to show.

How long it takes

Done during your build.

What it doesn't include

Legal advice or approval from your state bar. You confirm the final site meets your state bar's advertising rules.

A set of jobs done around launch day so customers can find you on Google, reach you by email and leave reviews.

Step by step

1. We set up Search Console and Analytics and optimize your Google Business Profile.
2. We clean up your main directory listings so your name, address and hours match.
3. We set up branded email, make a review-request QR code, and add starter privacy policy and terms pages for your attorney to review.
4. We send you a site speed and accessibility report and a "how to edit your site" video.

What you get

All of the above, done around launch.

What we need from you

Access to your Google Business Profile and your domain, and your choice of mailbox provider.

How long it takes

Done in the days around launch.

What it doesn't include

The mailbox fee, which you pay the provider, and legal advice on the policy pages. Listing your business across many more directories is Directory listings.

We submit your business details to about 45 directories and the 5 main data aggregators, so every listing shows the same name, address and hours.

Step by step

1. You confirm your exact business name, address, phone number and hours.
2. We submit them through BrightLocal to about 45 directories and the 5 main data aggregators.
3. Each directory reviews and publishes its listing.

What you get

Matching listings across the web. The listings are yours and stay yours.

What we need from you

Your business details, plus any old addresses or phone numbers that still show up online.

How long it takes

We submit soon after you order. Each directory then publishes on its own schedule, which can take several weeks.

What it doesn't include

Reviews, paid ads and directories outside BrightLocal's network.

A square code people scan with their phone camera to open your site, designed in your colors.

Step by step

1. You tell us which page the code should open and where you'll print it.
2. We make the code in your colors and test it with several phones.
3. We send you the files, ready for print and the web.

What you get

A tested QR code that opens the page you chose, in files you can hand to any printer.

What we need from you

The page to open and your print sizes, if you know them.

How long it takes

Done during your build.

What it doesn't include

Printing, and scan tracking. Premium's QR code counts scans through a short link on your own domain.

One more page on your site, beyond the pages your package covers.

Step by step

1. You tell us what the page is for and who it's for.
2. We design it to match the rest of your site, with clear headings, your photos and a next step for the visitor.
3. You review it with the rest of the site, or on its own if your site is already live.

What you get

A finished page that works on phones and computers and has the same basic SEO as your other pages.

What we need from you

The text and photos for the page, or notes we can work from.

How long it takes

Built with the rest of your site. On a live site, we schedule it once you approve the quote.

What it doesn't include

New features such as booking or payments on that page, which are add-ons of their own.

A connection between your site and another tool you already use, such as a newsletter or a customer database.

Step by step

1. You tell us the tool and what should happen, for example new form signups added to your mailing list.
2. We connect it to your site.
3. We test it from start to finish with real entries.

What you get

One working connection, priced per integration.

What we need from you

Access to the tool's account, and the details of what should go where.

How long it takes

Done during your build. A complex connection is scoped in your quote.

What it doesn't include

The tool's own fee, which you pay directly. On the Basic and Standard care plans, keeping an integration running is a small monthly charge quoted with it.

A faster schedule for your build, for when a date can't move, such as an opening, an event or a busy season.

Step by step

1. You tell us the date you need.
2. We confirm in your quote whether we can meet it and what we need from you, by when.
3. Your project moves ahead in our schedule so it launches on that date.

What you get

A launch date set in writing.

What we need from you

Your content and approvals on time. A rush only works when photos, text and feedback come back quickly.

How long it takes

Depends on your date and the size of the build; both are set out in your quote.

What it doesn't include

Extra pages or features. A rush changes the date, not what's in the build.

Yearly care for the parts of your web address and email that sit outside the site: renewals, DNS settings and mailboxes.

Step by step

1. Your domain and mailboxes stay in accounts in your name.
2. We track renewal dates and update DNS settings when something changes.
3. We set up new mailboxes when you need them.

What you get

Renewals handled and DNS kept in order, priced per year.

What we need from you

Access to your registrar and mailbox provider accounts.

How long it takes

Ongoing, from year to year.

What it doesn't include

The registrar and mailbox fees, which you pay those companies directly.